Refunds and cancellation

Last updated 12 October 2026

Cancelling your subscription

You can cancel PaperMend Pro at any time. In PaperMend, choose More, then Your subscription, then Cancel subscription, and confirm on Stripe's page. You can also email us at hello@violetpixels.co.uk and we will cancel it for you.

When you cancel, Pro continues until the end of the period you have already paid for (the month or the year), and you are not charged again. Your account then returns to the free plan; your documents and settings are kept.

If you change your mind before the period ends, choose Keep Pro in the same place and the subscription carries on as before.

Your 14-day right to cancel

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel a subscription within 14 days of buying it and receive a full refund. This applies to the first payment of a new subscription. To use it, email hello@violetpixels.co.uk within 14 days of the payment, from the email address of your PaperMend account, saying that you want to cancel and be refunded. We will refund the full amount, including any tax, to the card you paid with. You do not need to give a reason.

Pro starts as soon as you pay, so that you can use it straight away. Under UK and EU law, we could ask you to give up your 14-day right in return for immediate access. We do not: you can use Pro during the 14 days and still cancel for a full refund.

Refunds after 14 days

Renewal payments and payments more than 14 days old are not normally refunded, because you have had the service for that period. We make exceptions where something has gone wrong: for example, if PaperMend was unavailable for a significant part of your paid period, if you were charged in error, or if you were charged for a renewal shortly after asking us to cancel. Email us and explain what happened; we will look at it within one working day.

Stripe, as the seller of record, may also decide to refund a payment at its own discretion within 60 days of the purchase, for example to resolve a complaint. Refunds go back to the original payment method and usually appear within 5 to 10 working days, depending on your bank.

Yearly subscriptions

A yearly subscription is paid for a year in advance at a reduced price. The 14-day right above applies in full. After 14 days, we do not refund the unused part of a year, except in the circumstances described under "Refunds after 14 days".

Page packs

A page pack is paid for once and never renews. Its pages last 12 months from the day you buy it; pages not used by then expire. Within 14 days of buying a pack you can cancel it: email us from the address of your PaperMend account, and we will refund the full price if you have not used any of its pages, or the share of the price for the pages you have not used. After 14 days, packs are not normally refunded, except where something has gone wrong, as described under "Refunds after 14 days".

The opening offer

A subscription started during the opening offer pays the offer's price for its first 3 months (or its first year) and the normal price after that. The 14-day right to cancel applies to it in full, and refunds what you paid.

The free plan

The free plan costs nothing, so there is nothing to refund. You can stop using it at any time, and you can delete your documents whenever you like from the start screen.

Getting in touch

Email hello@violetpixels.co.uk or write to Violet Pixels, Unit 17 Joseph Wilson Industrial Estate, Whitstable, Kent CT5 3PS, United Kingdom. Nothing on this page affects your legal rights.